Lotus Vita

FAQs

Orders & Support

Product Information

Lotus Friends​

Common Issues

Orders & Support

Currently, we only ship to addresses within the United States. We have partners that sell to Germany/Europe, Spain and Swiss separately.
Visit our contact page for help. For faster assistance, login to your account and submit a ticket with your order details.
We offer a 30-day return policy with free return shipping.
  • Full refunds are provided for unused consumables.
  • For bundles, the value of any used consumables will be deducted from the refund.
To return a product, login to your account and submit a ticket with your order details. Otherwise, contact our customer support team via the contact page.
Yes, we offer free shipping on orders with a value of $50 or more.
Log into your Lotus Vita account and check the “My Orders” section to find tracking details for your shipment.

Product information

The ENYA pitcher tank holds 6 cups of water.
You can use your own stones in the Crystal Holder, but they must be food-safe and unwaxed. Please note that using non-approved stones is at your own risk and may affect water quality or damage the holder.
The cartridges are made from food-safe SAN or PS plastics and polypropylene, which are BPA- and BPS-free. Inside the filter, activated carbon, ion exchangers, mineral ceramics, and a magnetic element are used to filter and improve the water.
You can use the filter without the limescale pad, but it may wear out faster.
The filter removes chlorine, pesticides, ibuprofen, and heavy metals like lead and uranium.
It filters 4 cups of water in 2 to 5 minutes.
The filter cartridge filters up to 132 gallons or lasts about two to three months, whichever comes first. Replace it regularly to maintain performance.
Wash all parts except the filter cartridge with mild soap and warm water. Rinse thoroughly and avoid abrasive cleaners or dishwashers.
Visit our Setup Page for step-by-step instructions.

Lotus Friends

Referrals are counted immediately after a successful purchase through your referral link. However, the referral count may decrease if orders are canceled or returned.
If you don’t make a referral for three months, your member status will drop by one level. Simply refer one new friend within that period to maintain your current status.
You can use your earnings anytime to shop for products in the Lotus Vita store. Once your balance reaches $50 or more, you can cash out directly through the Lotus Friends dashboard.
You can earn on every ENYA pitcher refferal:
  • 8% commission for fewer than 10 referrals
  • 12% commission for referrals after reaching 10–19 referrals
  • 15% commission for referrals after reaching 20 or more referrals
Each referral also gives your friends a 5% discount on their first ENYA pitcher purchase. Note that the percentage applies only to referrals made while in the corresponding member status.
Share your unique referral link to invite friends to purchase ENYA pitchers. For every successful referral, you’ll earn a commission, and your friends will receive 5% off their first ENYA pitcher.

Common Issues

If your water appears black or discolored, it is likely due to residual activated carbon dust in the filter. Remove the filter and restart the installation process, following the setup guide step by step. Be sure to flush the filter from the bottom as instructed in the guide, and continue discarding the water until it runs clear.
Cause:
  • Nitrate-rich tap water combined with excessive light exposure can lead to algae formation. Nitrate, a common fertilizer, can promote algae growth as nature attempts to break it down. While the residue is generally harmless, it should still be addressed.
Solutions:
  • Clean all plastic components with a household cleaning solution made from citric acid or vinegar.
  • If the green residue affects the filter, replace all filters in the system.
  • To prevent recurrence, store the pitcher in a dark or shaded place, away from direct sunlight or windows.
Causes:
  • The filter hasn’t been flushed thoroughly.
  • Poor water quality, such as sulfur-rich or manganese-rich water, has been used.
  • The filter and/or the limescale pad is depleted.
Solutions:
  • Repeat the flushing process for the filter following the installation guide.
  • Check the quality of the tap water being used. Ensure it meets safe drinking standards.
  • Replace the filter and limescale pad with new ones.
Cause:
  • Minerals such as copper or chemical compounds in the water can cause the white ion exchanger in the limescale pad to turn green or blue.
Solution:
  • Replace the limescale pad, as discoloration indicates it has used up all of its capacity.
Causes:
  • The filter is not fully seated in the inner tank, allowing unfiltered water to pass around the seals.
  • The silicone seal is misplaced or missing. It may have shifted during the removal of the protective film and is located outside its groove under the crown of the filter.
Solutions:
  • Ensure the filter is installed securely and seated as deeply as possible in the inner tank. Refer to the installation guide for proper setup.
  • Remove the filter and check the silicone seal. If it’s out of place, reposition it into its groove under the crown of the filter.
Causes:
  • The activated carbon in the filter has compacted.
  • Air is trapped inside the filter.
Solutions:
  • Remove the filter, turn it upside down, and tap it on all sides to loosen the activated carbon.
  • Run a strong stream of water over the bottom of the filter to dislodge the compacted carbon.