Lotus Vita

FAQ

Water bypasses the filter and flows directly into the pitcher.

Causes:
  • The filter is not fully seated in the inner tank, allowing unfiltered water to pass around the seals.
  • The silicone seal is misplaced or missing. It may have shifted during the removal of the protective film and is located outside its groove under the crown of the filter.
Solutions:
  • Ensure the filter is installed securely and seated as deeply as possible in the inner tank. Refer to the installation guide for proper setup.
  • Remove the filter and check the silicone seal. If it’s out of place, reposition it into its groove under the crown of the filter.